You can return the products you want from your order within 14 calendar days from the day you receive the products and we will issue you a refund.

If you have changed your mind about your order.

The products to be returned must be in the same condition in which they were received; unopened and in the original packaging and box and within 14 days of receipt.

The return for withdrawal will not be possible for reasons of hygiene for the following products:

– Products likely to have come into contact with food.

Please note! If it is a pack, it cannot be divided, so it is necessary to return the whole pack.

The costs of exchange or return will not be borne by us and an exchange will only be possible for an amount equal to or greater than the purchased item.

Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund has been processed.

So that we can manage it, write to us at Help Online Shop and/or info@irisbarcelona.com or contact us on 937293061. Send us your order details and we will tell you how to do it.

What happens if the product is defective or does not match the reference number purchased?

Full guarantee! We will take care of the whole process very easily and at no cost to you.

Contact us at Help Online Shop and/or info@irisbarcelona.com or call us on 937293061 with the details of your order so that we can solve it as soon as possible.

For more information about returns, please see our Terms and Conditions here.