Inicio Terms and conditions

Terms and conditions

General conditions of use and contracting of

  1. Ownership of the domain
  2. Aim and application
  3. Information provided on the website.
  4. Intellectual property and patent rights.
  5. Legal responsibility of
  6. Obligations of costumers and users.
  7. User’s personal data protection and privacy.
  8. Shipping expenses.
  9. How to place the order.
  10. Products availability.
  11. Kinds and shipping dates.
  12. Payment
  13. Withdrawal right.
  14. Reimbursement of the amount paid.
  15. Applicable legislation. Jurisdiction submission.


  1. Ownership of the domain


In compliance with the Act 34/2002  on Internet Society and E-commerce Services (LSSICE), we inform you about the ownership of our virtual store,, is owned by Industrias Iris, S.A., society legally constituted in Spain with CIF A-08.356.545 and registered at the Companies House of Barcelona, H.27.369, F.219, T.2.579, L. 1.961, Sect.2ª, Insc.4ª (From now on


  1. Aim and application


These General Conditions of Contracting and Use, have as aim to regulate the disposal of the information provided at the online shop, aswell as the commercial transactions arising from and the users of the domain


The use of the online shop and the purchase of any of our products implies the acceptance as user, without any reservations, of each of the present general conditions of contracting and use. may modify the website to carry out convenient and necessary changes and modifications for  the appropiated functionality of the website, without any previous advice.


  1. Information provided on the website.


We make all of our efforts to offer the information on this website truthful and without typographical mistakes. In case in any moment, some mistake of this kind may arise, not produced by the volunty of, will immediately be corrected. If there was any typographic mistake in any of the price shown and any client may have taken any purchase decision based on this mistake, we will communicate the error and the client will have the right to cancel the purchase without any extra cost.


It also  possible that the content of the website may show provisional information about some products. In case the information provided won’t match the charactheristics of the product, the client will have the right to cancel his purchase with no extra cost for him. won’t be responsible direct and indirectly of any of the informations, content, statements and expressions contained on the products sold on the website. The responsibility will go in every moment on the editors, manufacturers or providers  of the products. Every contractual information on the will be shown in Spanish (Castellano), and the communication with clients and users, and the formalization of the agreement will be carried out in this language.


  1. Intellectual property and patent rights.


All content published on the store and specifically designs, texts, graphics, logotypes, icons, buttons, and  the software, commercial names, the brands or industrial designs and any other signs of industrial and commercial use are subject to intellectual property and patent rights of or third party owners allowing their inclusion on the website. In any case it will be understood that any licence will be conceded or either any relinquishment, transmission, total or partial cession of these rights carried out either any right and expectation right will be conceded, specially, the change, exploitation, distribution or public communication about the rights contained without previous and express approval from or from the corresponding responsibles.


  1. Legal responsibility from


The products shown on the website are subject to the Spanish legislation. The legal responsibility from can’t be cited in case the products won’t meet the legislation requirements in the countries where the might be sent according to the client order. The clients from outside Spain are the responsibles of verifying the import or use of  the products bought.


The access to the website will be voluntary, and, consequently, the user’s responsibility, being responsible in all direct and indirect effect by the use of the website, including, in an expository and not limitative way, any economical result, technical and/or juridical adverse result, and the prospects fraud arised from our website, undertaking the user the obligation of maintaining uncathed for any complaint arised directly or indirectly from the events arised. won’t be responsible of the damages that may arise from the interference, omissions, interruptions, computer virus, breakdowns and/or disconnection on the operational functioning of the electronical system or in machines and computer equipments of the users, arised from third parties and not from, hampering or delaying the service provision  or the shop surfing, either the delays or use jamming cause by faults or overcharge or the internet or in other eletronic systems, either the impossibility of providing a service or allow the access by causes not attributable to, causes by the user, or by third parties, or force majeure. doesn’t control, generally, the use that clients do of the website.

Particularly, won’t be responsible in any case from the use clients do according to the law, these General Conditions, the moral and good habits generally accepted and the public order, either they do it correctly and prudently.


  1. Obligations of costumers and users.


Generally, the user is obliged to the performance of the present general conditions, aswell as to follow the advice and instructions of use contained on them or in the website and use them according to the law, the good habits and exigencies of the good faith, using the corresponding diligence, and not using the website in order to hamper, damage or deteriorate the good working, the goods or rights of, their providers, the rest of users or, generally, any other third party. The access and use from young persons without their parents approval is forbidden, IrisBarcelona won’t be responsible of the veracity and accuracy of the data filled by the user and consequently the age of the young person can’t be verified.


Concretely, and not entailing any restriction in the previous section during the use of the website the user is obliged to:


  1. a) Provide true information about the data asked in the registration form or in the placing order form, and keep them up to date.


  1. b) Not to fill, save or publish in or from the website, any information or material that might be slanderous, abusive, obscene, threatening, xenophobic and that calling to violence or discrimination by means of race, sex, ideology, religion or attempting the moral, or public order, the main rights, the public freedom, the honour, the privacy or third party image, and in general the existing laws.


  1. c) Not to write, save or share any software, data, virus, code or any other electronic or phisic device on the website being capable of damaging it, in any of the services, devices, systems or network of, from any other user, from the providers of or in general from any third party.


  1. d) Save the “users’ name” and “password” provided by, being responsible by damages arised from an incorrect use of them.


  1. e) Not to practice any publicity activity or commercial exploitation throught the website, and not to use the content and information from it to share publicity, or send messages with other commercial aim, either to obtain or save personal data from third parties..


  1. f) Not to use false identities, either to impersonate the identity of other persons using the website or any other services from it, including the use of passwords or access data from third parties or from any other source.


  1. g) Not to delete, modify or use for oneself use, to make useless or damage the data, informations, software or electronic documents from, their providers or any third party.


h Not to insert, save, or share through the website store any content that breaks the intellectual property, patent rights or third party company secrets, neither any content no being owned, according to the law, the right to provide it to third parties.


The client engages himself to make possible the delivery of the order providing a delivery address where the order can be delivered in the normal timetable for merchandise delivery.


In case of failure of this obligation by the client, won’t be responsible of the delay or impossibility of delivery of the order placed by the client.


  1. User’s personal data protection and privacy.


7.1User’s information


Industrias Iris S.A, , from now on the RESPONSIBLE, is the responsible for the personal data processing of the User and informs you  that this data will be processed according to the existing data protection laws, the act (UE) 2016/679 27 April 2016(GDPR) concerning the protection of individuals concerning the personal data processing and free movement of it; this is why the following information is provided:


Aim of the processing: The data provided by the user through the website or by any other means will be included on a database owned by Industrias Iris, S.A for the following aim:


  • To provide services requested by the user, answer to requests, applications and complaints from the user, keep the user informed even by electronic means about news, products and services from Industrias iris S.A. These communications will be carried out by the RESPONSIBLE, and/or the collaborators or providers with whom he has made an agreement. In this case, third parties will never have access to sensible personal data.


  • Carry out statistical research: In some cases, we share information about the visitors on the website anonymously or agreed with third parties, such as Google Analytics, with the only aim of improve our services. All these processing tasks are regulated following the legal laws and respect all rights about data protection according to the existing laws.


  • Place orders, requests, or any other kind of request made by the user through the contact formulars at his/her disposal.


  • Among the different legal obligations assumed by Industrias Iris S.A you can find those arised from the law and the obligation of keeping the secret of communications and the financial law. In order to fulfil these obligations, Industrias Iris S.A will be able to communicate its data to Public Administration and Courts, only if this information is required according to the legal process established.


  • The criteria for data preservation: Data will be preserved while there is a mutual interest to maintain the aim of the processing and if the person interested doesn’t cancel his/her approval..


As soon as they are useless for their aim, they will be deleted with all the security measures to guarantee the privacy of the data or their fully elimination from them.


Rights of the user:


  • Right to cancel his/her approval at any moment.


  • Right of accessing, modifing, portability and deleting all his//her data and restrict or opposition to its processing.


  • Right to carry out a complaint to the control authority( if the processing doesn’t meet the existing law requirements.


Contact information to :exercise his/her rights:


Address: Industrias Iris, S.A, Avda. Diagonal, 67 3ºA 08019 Barcelona (BARCELONA).




7.2 Obligatory or optional information to be provided by the user


Users, through ticking the corresponding boxes and filling the form with their data, marked with a asterisk(*) in the contact page or presented in the downloadable form, accept freely and unequivocal, that their data is necessary to carry out their request, by the provider, being voluntary to fill the rest of spaces with data.  The user guarantees that the personal data provided to the RESPONSIBLE is true and he is responsible to communicate any modification.


The RESPONSIBLE informs and guarantees to the users that their personal data won’t be provided under any circumstance to third parties and that if any cession of their personal data might be carried out , the RESPONSIBLE will ask for his/her approval, informed and approved by the user.

All data requested through the website is obligatory, because they are necessary for the a better service provision to the User. In case all data wouldn’t be provided, it won’t be guaranteed that the data and services provided are completely adjusted to his/her needs.


7.3 Cookies.


We inform you that to have a better experience of netsurfing, managing of your shopping cart, to offer your our customized suggestions, and inform you online about our offers for custumers or associates, our website uses cookies and IP storing. The cookie is a file that we set in your pc, and which aim is to simplify your netsurfing at (this cookie can’t have virus either be executed, as it is not an active file). The cookie can only be read by and by you, you can delete it if you wish, accessing to your browser options.


Go to the menu for more information.


  1. Shipping expenses.


The shipping and/or managing expenses are not included on the price and will be shown to you before finishing your purchase, depending on the shipping address of each order preserves the right to modify the shipping expenses depending of the area or shipping country, and the right to decide which areas are excluded from the service of online shopping and shipping, according to the company decision. This way, preserves the right to offer or not the free shipping depending of its commercial and company criteria.


  1. How to place the order.


To place an order you need to connect to  www., and register yourself as user, filling the online form appearing in each moment in the website of the online store and following the steps indicated. After the registry, and to access to the products shopping, you may add the product you want to buy to your shopping cart, according to the instructions given on the screen, filling these ones to complete the shopping form and validating it. The prices and offers on the website are exclusively valid for orders placed at All prices published on our website are VAT included.


The validation of the order by the client means the knowledge and acceptance of these general contracting conditions as a part of the executions of the agreement. Unless proved the opposite, the data registered by IrisBarcelona is the prove of the transactions carried out between and its clients. will save the electronic document in which the agreement is formalized and this one will be accessible.


Once the purchase is finished and the sooner the possible, always before 24 hours after the shopping, the Client’s Service from IrisBarcelona will send you a purchase receipt by email. If you don’t agree with the data of the confirmation, you will be able to modify or cancel the agreement.





  1. Products availability.


The products’ section offered at, is valid for the products shown on the website, considering the limit of the stock available. As it is online commerce, the stock is updated online, so it might happen, eventually, that while you are shopping the stock runs out, not allowing you, consequently, go on with the purchase you started.


The delivering dates will be carried out on working days -from Monday to Friday – because IrisBarcelona won’t make any dispatch on bank holidays, Saturdays and Sundays. The shipping dates indicated are for guidance. In case any break of stock or non availability of an article, will contact you to inform you immediately and give you a new shipping date, or in case it won’t be possible to ship your product, cancel the order. In any case, a delay on the delivery concerning the date indicated won’t allow the client to demand any indemnity.


11 . Kinds and dates for shipping.


The products are shipped to the address provided together with the order. In case a client may place an order of different products with different availability, the shipping date will be stated considering the longest shipping date. In special occasions, may preserve the right to divide the order, and send the available products and leave the pending ones for a second shipping, the non available items. In this case, the second shipping will be carried out at no additional cost.


We suggest you some methods to ship your order in the most comfortable way and adapted to your needs. Delivery at home: To make possible the transport and delivery of the shipments, we have chosen a well-known courier company. For the orders shipped from our warehouses from Monday to Thursday, the courier will deliver it in 72 hours. Unless the service can’t be carried out in these terms by external reasons to the normal process of our company and the one from the courier. In case the client may find any problem in the delivery document of his order (damaged packaging, missing or damaged products) he must say it by written in the delivery note of the courier, and contact our client service by phone at the phone number 937293061 or at the email address, maximum 7 days after the reception. Any return of a damaged product will be admitted, and as the complaint about the missing article, if it has not been communicated in the period established. All of it without detriment to the right of guarantee for the products which doesn’t meet the requirements of the agreement that protects the consumer, according to the existing law


  1. Payment suggests you to pay through the platform  PAYPAL, credit card  or bank transfer.


  1. Withdrawal right.


If you are not satisfied, you can make a return of your shopping by contacting our client’s service, on the phone number 93729061 or on the email: atenció or/and


The maximum period for requesting a return is 14 days after the reception of the order:


The return will be carried out the same way as the payment method of the purchase.


This right is additional to the right of guarantee recognized in the RDL 1/2007 16th november about the defence of costumers and users.


The return caused by withdrawal won’t be possible by means of hygiene for the following products;


– Products that might be in contact with food.


The causes that might cause a return are the following:


  1. a) If the product bought doesn’t meet your requirements: You can return it through a courier to We will reimburse the amount of the product but not the shipping cost of return of the product neither the costs credited in the order.


  1. b) If you wish to make a change for another article, the costs of return and the new shipping won’t be paid by


  1. c) Damaged product from departure: Without detriment and additionally to the right of guarantee, Iris offers you the possibility of, on a period of 7 working days after its reception, you can ask for the replacement of the product by other identical, on perfect conditions. Once receives the damaged product, we will send you another. In this case the change will always be by the same article and reference. You will only be invoiced for the first shipment, and IrisBarcelona will be in charge of the transport costs of the return and new shipment.


  1. d) The product that by miskate, won’t match the one from the order: will be responsible of the expenses of picking up the wrong article and delivering product corresponding to the correct order.


For all the withdrawal suppositions, concerning the shipping and return expenses, the process will be carried out according to the Real Decreto Legislativo 1/2007 and its additional acts.


At the virtual shop, the returns of products that have not been purchased at won’t be admitted.


In every situation, the products might be in perfect conditions, its original packaging and with its user’s manual, accessories or promotional gifts, sometimes included.


  1. How to place the order.


To place an order you need to connect to, and fill the electronic form of each document appearing at the shop website and following the instructions given on it. To carry out your shopping, you must add  the product you want to your shopping cart, according to the instructions appearing on the screen, filling for this aim the form for the order and validate it.

The prices and offers on the website are exclusively valid for orders placed at, and might not coincide with the existing prices and offers in other shops where  Iris Barcelona products are distributed. All prices published on our website are VAT included.


The validation of the order by the client means the knowledge and acceptance of these general contracting conditions as a part of the executions of the agreement. Unless proved the opposite, the data registered by IrisBarcelona is the prove of the transactions carried out between and its clients. will save the electronic document in which the agreement is formalized and this one will be accessible.


Once the purchase is finished and the sooner the possible, always before 24 hours after the shopping, the Client’s Service from IrisBarcelona will send you a purchase receipt by email.

If you don’t agree with the data of the confirmation, you will be able to modify or cancel the agreement.


  1. Reinbursment of the amount paid.


The reimbursment will be done through the payment method of the purchase. won’t credit the amount, nor send the products if the reception hasn’t been verified and the conditions of the packing and accessories of the article of the return o change in our warehouse. The price of the credit will be the samel of the order, except the transport expenses.

Once verified the product returned is in good conditions, IrisBarcelona will reimburse the amount on a period of 15 days.


  1. Applicable legislation. Jurisdiction submission.


The buying and selling made at are submitted to Spanish legislation.


Given the case that any conflict or difference in the interpretation or application of the present contractual conditions may arise, the Courts and Judges that may know about the conflict, will be the responsibles about applying the applicable laws about the proper jurisdiction, considering, concerning the final consumers, the place where the obligation or the address of the buyer.


In case the buyer may have his address in Spain, or the buying and shopping is made by a company acting on its own professional and business framework, both are submitted, abandoning any other  jurisdiction, to the Courts of Barcelona (Spain)


The present General Conditions of Contracting are updated on date  29/10/2018



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